🌀 TrippySphere Refunds & Returns Policy

Last updated: 17 October 2025

At TrippySphere, we value your satisfaction and aim to provide you with a smooth and trustworthy shopping experience.

Every order is handled with care, and each product is packaged with quality assurance.

Please review our Refunds & Returns Policy to understand how we manage returns, exchanges, and refunds.

1. Order Accuracy & Quality Guarantee

We carefully inspect all items before shipping. If your order arrives damaged, incorrect, or missing an item, please notify us within 48 hours of delivery. We’ll do our best to resolve the issue promptly through replacement, store credit, or refund — depending on the situation.

To qualify for a replacement or refund:

• You must contact us within 48 hours of receiving your order.
• Provide clear photos or videos of the damaged or incorrect product.
• Keep all original packaging intact until the issue is resolved.

2. Returns & Eligibility

Due to the nature of our products (including consumables, sealed edibles, and perishable goods), we can only accept returns under the following conditions:

• The product is unopened, unused, and in its original sealed packaging.
• The return request is submitted within 7 days of delivery.
• The item is approved for return by our customer support team.

Items not eligible for return:

• Opened or used consumable products (e.g., chocolates, gummies, tinctures).
• Perishable or temperature-sensitive items.
• Gift cards and promotional items.

3. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days, and the amount will be returned to your original payment method.

Please note:

• Shipping costs are non-refundable.
• Refunds are issued for product cost only unless the error was on our part.
• Depending on your payment provider, it may take additional time for funds to appear in your account.

4. Cancellations

If you need to cancel an order, please contact us within 12 hours of purchase.
Once your order has been processed or shipped, we’re unable to cancel it.

5. Exchanges

Exchanges are approved on a case-by-case basis for defective, damaged, or incorrect items.
If approved, we’ll send a replacement at no additional cost.

6. Lost or Missing Packages

If your package doesn’t arrive within the expected delivery window:

• First, verify your shipping address was entered correctly.
• Check with your local courier or postal service.
• If the issue persists, contact our support team at info@trippysphere.com, and we’ll investigate.

Please note that TrippySphere is not responsible for lost or stolen packages after confirmed delivery by the carrier.

7. How to Start a Return

To initiate a return or refund request, please email:
📩 info@trippysphere.com
Include the following:

• Your full name and order number
• Photos or videos (if applicable)
• A brief description of the issue

Our team will respond within 24–48 hours with next steps.

8. Customer Satisfaction Promise

Your trust means everything to us. If you’re unhappy with your experience for any reason, our support team will work with you to make it right.

At TrippySphere, we’re committed to authenticity, quality, and customer care — from checkout to delivery.